Cheers to the Curbside checkin team at Frontier Airlines.
As the new year starts, I’ve switched over to Frontier after over a decade of earning status level and double miles in the United mileage program. Many of my friends are highly satisfied with Frontier Airlines, and I have been pleased with the service and value they offer.
Today’s experience was terrific. I was prepared to devote extra time for the travel experience this morning, expecting bigger crowds. And, with no mileage status, no more short lines for me!
My first stop was to check my baggage with the Curbside checkin crew outside doors 601/603 at DEN, then go park my car. 3 friendly, efficient bag check staffers kept the line moving quickly in the single-digit temps before sunrise. Plus, the great guy who checked me in also switched my seat assignment from a middle to an aisle. All had great attitudes.
Here’s the amazing part. The outside bag check staffers are prohibited from taking tips. I was so grateful to not be lugging my stuff from the economy parking lot in the cold and thrilled to have an aisle seat, and more than happy to offer a happy new year tip. I had assumed that all the airlines had enacted the $2 per bag curbside checkin fee structure – and I still am unsure if the $2 includes the tip or not – I am led to believe that it does not. Other airlines and at more airports have followed the $2/bag program. I have no problem paying an extra fee for the significant convenience to check outside and have tipped well long before the minimum fee. If Frontier staffers cannot accept tips, how about a charity jar I can donate to?
Bottom line, the free curbside checkin completely surprised and delighted me.
Not what I would expect from a ‘budget’ airline.
I’m looking forward to my next Frontier flight in a couple days.
And thank you to the terrific Curbside staff!
Today’s experience was terrific. I was prepared to devote extra time for the travel experience this morning, expecting bigger crowds. And, with no mileage status, no more short lines for me!
My first stop was to check my baggage with the Curbside checkin crew outside doors 601/603 at DEN, then go park my car. 3 friendly, efficient bag check staffers kept the line moving quickly in the single-digit temps before sunrise. Plus, the great guy who checked me in also switched my seat assignment from a middle to an aisle. All had great attitudes.
Here’s the amazing part. The outside bag check staffers are prohibited from taking tips. I was so grateful to not be lugging my stuff from the economy parking lot in the cold and thrilled to have an aisle seat, and more than happy to offer a happy new year tip. I had assumed that all the airlines had enacted the $2 per bag curbside checkin fee structure – and I still am unsure if the $2 includes the tip or not – I am led to believe that it does not. Other airlines and at more airports have followed the $2/bag program. I have no problem paying an extra fee for the significant convenience to check outside and have tipped well long before the minimum fee. If Frontier staffers cannot accept tips, how about a charity jar I can donate to?
Bottom line, the free curbside checkin completely surprised and delighted me.
Not what I would expect from a ‘budget’ airline.
I’m looking forward to my next Frontier flight in a couple days.
And thank you to the terrific Curbside staff!
posted by Focus Group of 1 @ 7:33 AM
1 Comments
1 Comments:
Thanks for the great posting about Frontier. Im Frontier's Sr. Dir. of Corporate Communications, and I want you to know I have forwarded your blog on to some of our management team so that they can be sure to thank the employees involved. We appreciate your flying Frontier and I hope we can continue to provide good experiences for you in the future.
Post a Comment
Subscribe to Post Comments [Atom]
<< Home