Saturday, January 26, 2008

ROCK ON, BEST BUY!!




Major kudos to Best Buy for being the sole presenting sponsor for U2 3D movie! WOW! First, go see the movie asap - it's now showing exclusively at IMAX screens only and is worth getting there early for a center, back row spot. The reviews do it justice. It is amazing.


I keep finding more reasons to love Best Buy. The shopping experience consistently exceeds my expectations. The sales associates are terrific in every department. I love what I learn about Best Buy's store localization and customization to best serve its area customers, and what I know of their strategic leadership. Special thanks to the Park Meadows store in the Denver area. I have even sent fan letters.


This is a new fan letter for being so brilliant to sponsor this first-of-its-kind movie. Very memorable branding experience. No other clutter. Very classy. Such a perfect association. Many brands should be jealous they didn't make this happen. One more reason to love Best Buy.


You Rock!!!








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Wednesday, January 2, 2008

Cheers to the Curbside checkin team at Frontier Airlines.



As the new year starts, I’ve switched over to Frontier after over a decade of earning status level and double miles in the United mileage program. Many of my friends are highly satisfied with Frontier Airlines, and I have been pleased with the service and value they offer.
Today’s experience was terrific. I was prepared to devote extra time for the travel experience this morning, expecting bigger crowds. And, with no mileage status, no more short lines for me!

My first stop was to check my baggage with the Curbside checkin crew outside doors 601/603 at DEN, then go park my car. 3 friendly, efficient bag check staffers kept the line moving quickly in the single-digit temps before sunrise. Plus, the great guy who checked me in also switched my seat assignment from a middle to an aisle. All had great attitudes.
Here’s the amazing part. The outside bag check staffers are prohibited from taking tips. I was so grateful to not be lugging my stuff from the economy parking lot in the cold and thrilled to have an aisle seat, and more than happy to offer a happy new year tip. I had assumed that all the airlines had enacted the $2 per bag curbside checkin fee structure – and I still am unsure if the $2 includes the tip or not – I am led to believe that it does not. Other airlines and at more airports have followed the $2/bag program. I have no problem paying an extra fee for the significant convenience to check outside and have tipped well long before the minimum fee. If Frontier staffers cannot accept tips, how about a charity jar I can donate to?

Bottom line, the free curbside checkin completely surprised and delighted me.
Not what I would expect from a ‘budget’ airline.
I’m looking forward to my next Frontier flight in a couple days.
And thank you to the terrific Curbside staff!

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